Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We partner with trusted shipping carriers to deliver orders safely and efficiently.

Shipping options and estimated delivery times are displayed during checkout.

Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected.

Delivery estimates are not guaranteed and may be affected by:

• Weather conditions
• Customs processing
• Carrier delays
• High shipping volumes

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Ashenix is not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses.

Damaged or Missing Packages

If your package arrives damaged or if items are missing, please contact our support team within 48 hours of delivery so we can investigate the issue.